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The Consumerist, Cable Companies, and Extreme Trust
The Consumerist posted an article that’s been getting lots of great feedback in response to our co-author Don Pepper’s recent piece in Fast Company. The Consumerist Deputy Editor Chris Morran looks at...
View ArticleA Review of Extreme Trust by Maz Iqbal
Maz from The Customer Blog has written about Extreme Trust 3 times in the past few weeks: “How best to describe Extreme Trust the latest book by Don Peppers & Martha Rogers? Perhaps the best place...
View ArticleCustomer Expectations for Trust are Rising
To paraphrase Warren Buffet, the secret to good customer relationships is the same as the secret to any good marriage: low expectations. But customer expectations with respect to trust are now rising,...
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